About us | NiCE Cognigy

Global Leader in AI-driven Customer Service Solutions

Transforming Service Experiences with AI Agents for Your Business

NiCE Cognigy is where world-class customer experience meets world-leading AI innovation.

Cognigy, long recognized as a pioneer in conversational and generative AI for customer experience, is now part of NiCE, a global leader in cloud CX solutions.

Together, we are at the forefront of revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Our award-winning solution is designed to empower businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel.

Technology and Innovation

Built on the world’s leading Conversational AI platform, NiCE Cognigy's AI Agents provide next-gen customer service. They absorb your enterprise knowledge and are equipped with intelligent IVR, smart self-service, and agent assist functionalities. With dozens of pretrained skills, they seamlessly integrate with existing enterprise systems, learn from your human agents, and give them superpowers.

Our Mission and Values

Our mission is simple: Happy customers with every interaction.

Our values are at the core of everything we do – empowering our employees, customers and partners, and driving continuous growth in a culture of mutual respect and trust.

Our Principles

Carbon Reduction Commitment

NiCE Cognigy is committed to reducing our carbon footprint and contributing to a sustainable future. We pledge to minimize greenhouse gas emissions by improving energy efficiency, using renewable energy sources wherever possible, reducing waste, and supporting eco-friendly practices across our operations.

Our 2023 emissions serve as our baseline, and we will work to reduce them every year, proportionally aligned with our growth. Our total global emissions result is:

Total: 1,595 tC02e

By setting measurable goals and continuously evaluating our progress, we aim to achieve meaningful carbon reductions, aligning with global efforts to combat climate change and protect our planet for future generations.

Our History

Timeline

2016

Cognigy is founded in Düsseldorf, Germany by Philipp Heltewig and Sascha Poggemann who set out to develop the ultimate customer service automation platform, using Conversational AI.

2017

The regional headquarters in San Francisco provides a new venue for Cognigy to increase customer focus and respond to demand in a key market where the demand for Conversational AI continues to grow.

2018

Cognigy is recognized as a "cool vendor" in the Conversational AI space by Gartner for Enterprise Conversational AI Platforms.

2019

Cognigy secures a large multi-million dollar Series A funding round led by technology venture capital groups DN Capital, Nordic Makers, and Inventures.

2021

Cognigy celebrates 5 years of excellence in Conversational AI, emerging as a leading force within a short span.

2022

After securing Series B funding in 2021, our round was increased to $59 million, with DTCP contributing $15 million.

2023

It was an exceptional year for us, garnering recognition in prominent analyst reports including the Gartner® Magic Quadrant™, IDC MarketScape, ISG, and Opus Research.

2024

Led by Eurazeo Growth, with participation from existing investors Insight Partners, DTCP, DN Capital, and others, this funding will be used to build and manage the AI Workforce of the future.

2025

Cognigy joins NiCE to form NiCE Cognigy, combining expertise, innovation, and scale to shape the future of AI-powered customer experience.

Meet our Senior Leadership Team

Leading the future of AI-first CX

Our Senior Leadership Team is made up of entrepreneurs and industry experts, bringing together a vast range of skills and experience.

Our Office Locations

Discover the NiCE Cognigy experience

See for yourself how AI Agents can power your business and help your agents.