Course Overview

This course is perfect for participants who have prior bot-building knowledge and want to level up conversation design skills. It gives insights into the principles that can be applied to every conversational interface.

Course Duration

• 3 hours
  Learn the key principles of conversation design and delve deep into the linguistics of conversations & user psychology.

Cost

• 100% free
  With our free online course, get started to craft conversations that are natural and intuitive for users.

Certification

• Certify your skills
  Sail through the knowledge checks at the end of each chapter and grow your resume with skill-based credentials.

Course Structure

• 1. Introduction
• 2. What makes up a Conversation Designer
• 3. Conversational AI Explained
  • Conversational AI Demystified
  • Use Cases
  • Ideation
  • Experiencing Ideas
  • Knowledge Check
• 4. Practical exercises
  • Learning Cognigy.AI in just minutes
• 5. How to become a Conversation Designer
  • Persona and Personality
  • Request and Reply
  • Definite Choices
  • Under and Over-Answering
  • Landmarking
  • For a better understanding
  • Knowledge Check
• 6. From IVR to Conversational AI
  • Designing for Voice and Phone
  • Repeat
  • Barge In
  • Speech Processing
  • Knowledge Check
• 7. From Ideation to Conversation
  • Editors' Template: A proven Workflow
  • Knowledge Check
• 8. Wrap up!
• 9. Feedback
  • Survey: Cognigy.AI Academy

Instructor Profile

Sascha Wolter is a professional developer and user experience enthusiast. His true passion is to improve the human-computer interaction: He loves to build conversational and multimodal experiences with text (chatbots) and voice (aka Alexa).
He works as a consultant, trainer, lecturer, speaker, and author.

He is Chief Advisor (UX/Conversational AI) at DB Systel (Deutsche Bahn) and board member of the Usability & User Experience working group at the federal association BITKOM. Prior to that, he worked as Senior UX Consultant and Principal Technology Evangelist at Cognigy, as Senior Technology Evangelist for Alexa at Amazon, as Senior Developer Evangelist at Deutsche Telekom (e.g. Smart Home), and as a freelancer.