Course Outline

• Part 1: Scoping the Agent
• Part 2: Setting up the Agent
• Part 3: Setting Up the LLM
• Part 4: Setting Up the NLU
• Part 5: Setting Up Knowledge AI
• Part 6: Knowledge AI in Flows
• Part 7: Question Nodes
• Part 8: Deploying to Webchat
• Part 9: Creating the Claims Process
• Part 10: Advanced Flow Concepts
• Part 11: Debugging with Live Follow
• Part 12: Introduction to Voice
• Part 13: Considerations for Phone Agents
• Part 14: Enabling Voice Features
• Part 15: Setting Up STT
• Part 16: Setting Up TTS and SSML
• Part 17: Question Nodes: Answer Preprocessing
• Part 18: Use an xApp
• Part 19: Contact Center Integration