# Course Outline

- **Part 1:** Scoping the Agent
- **Part 2:** Setting up the Agent
- **Part 3:** Setting Up the LLM
- **Part 4:** Setting Up the NLU
- **Part 5:** Setting Up Knowledge AI
- **Part 6:** Knowledge AI in Flows
- **Part 7:** Question Nodes
- **Part 8:** Deploying to Webchat
- **Part 9:** Creating the Claims Process
- **Part 10:** Advanced Flow Concepts
- **Part 11:** Debugging with Live Follow
- **Part 12:** Introduction to Voice
- **Part 13:** Considerations for Phone Agents
- **Part 14:** Enabling Voice Features
- **Part 15:** Setting Up STT
- **Part 16:** Setting Up TTS and SSML
- **Part 17:** Question Nodes: Answer Preprocessing
- **Part 18:** Use an xApp
- **Part 19:** Contact Center Integration