Understanding the Message Lifecycle: How Cognigy Processes, Understands, & Responds

Course Overview

• Learn how messages move from endpoint to pre-processing to fulfillment to response
• Understand how to intervene in the execution pipeline using transformers
• Gain clarity on where voice-specific components sit in the overall data flow
• This course is free to take and included as part of the Cognigy Mastery Certification Program

Course Outline

1. Introduction and Overview
2. Endpoints
3. Endpoint Transformers
4. Natural Language Understanding
5. Flow Execution
6. Voice Interactions
7. Understanding the Message Lifecycle: Knowledge Check
8. Your Feedback