# Understanding the Message Lifecycle: How Cognigy Processes, Understands, & Responds

## Course Overview

- Learn how messages move from endpoint to pre-processing to fulfillment to response
- Understand how to intervene in the execution pipeline using transformers
- Gain clarity on where voice-specific components sit in the overall data flow
- This course is free to take and included as part of the Cognigy Mastery Certification Program

## Course Outline

1. Introduction and Overview  
2. Endpoints  
3. Endpoint Transformers  
4. Natural Language Understanding  
5. Flow Execution  
6. Voice Interactions  
7. Understanding the Message Lifecycle: Knowledge Check  
8. Your Feedback