Mastery Track Course 3: Multilingual AI Agents

• Learn how to design, configure, and scale AI Agents across multiple languages and regions

• Understand language routing, translation strategies, and how to maintain consistent experiences across channels

• Explore best practices for managing multilingual flows, fallback behavior, and localization

• This course is free to take and included as part of the Cognigy Mastery Certification Program

Course Outline

• 1
  • Introduction to Multilingual AI Agents
  • The User Experience Challenge
  • Designing a Smart Digital Language Entry Point
  • Voice Experience and Proactive Language Detection
  • Explicit Language Selection
  • Static Output
  • Locales - When and Why to Use Them
  • Knowledge Check
  • Your Feedback