Mastery Track Course 4: AI Agents for Voice

Learn how to deploy AI Agents to voice platforms like telephony systems

Understand voice-specific design principles, including audio UX and natural-sounding interactions

Discover best practices for call control, speech-to-text, and text-to-speech integration

Build experiences that feel fluid, fast, and natural across both digital and voice channels

This course is free to take and included as part of the Cognigy Mastery Certification Program

1

Introduction to AI Agents for Voice

Messaging and Voice Gateway

Word Error Rate and Latency

Language Support and Accents

Speech Synthesis - Creating Natural Sounding Voices

Markdown

Voice Gateway Configuration

Call Completion and User Input Timeouts

DTMF and Barge In

API Calls and Conclusion

AI Agents for Voice Knowledge Check

Your Feedback