Mastery Track Course 5: Analytics

Course Overview

• Learn how to track user behavior, agent performance, and conversation outcomes using built-in analytics tools

• Discover how to create custom tracking for your unique KPIs and business needs

• Explore best practices for reporting, dashboards, and continuous optimization of your AI strategy

• This course is free to take and included as part of the Cognigy Mastery Certification Program

Course Structure

• 1
  • Introduction and Setup
  • Custom Fields
  • Joining Tables
  • Tasks
  • Goals
  • Data TTL Values & Conclusion
  • Knowledge Check
  • Your Feedback