Agentic AI for your Microsoft Ecosystem with NiCE Cognigy
Agentic AI for Customer Service
AI-first CX with NiCE Cognigy & Microsoft
NiCE Cognigy’s Agentic AI platform seamlessly integrates your contact center with Microsoft's Azure AI and compliance frameworks, maximizing ROI and accelerating time-to-value. Leverage your existing pre-approved Azure budget (MACC) to get started quickly.
[Get it on the Azure Marketplace](/content/cs/c/?cta_guid=808ad717-f07b-47aa-b2ee-2efbd7303906&signature=AAH58kFSt3OIngofuRT8bx7Oov5JlIwFrw&portal_id=2761836&pageId=68291520797&placement_guid=c20e99b7-62ca-413c-96c4-a42de6c51c22&click=c80a804e-9bc3-4225-801f-b6a28b391a74&redirect_url=APefjpG0Q3UtxKiXU7psyg-DUJsSURwFtgGsd4Pq0sFOsJMmBNE-FD7aJ-APIoe07MJy6xnupm9h_IWn9qeR1pIaJ0RscqQHoaQNJnPkwG5e8fsLl5uS0C50Azj-b0gHWB6La8maRuZQ5IcZ_LFXb655FDe2a7twTm1PvS7pvLtJyKAolpQhA7a38OAgkA2GUJEGx1C_FsdR&hsutk=&canon=https%3A%2F%2Fwww.cognigy.com%2Fagentic-ai-agents-for-microsoft&ts=1784312935535 "Get it on the Azure Marketplace"/index.html)
NiCE Cognigy is a proud Microsoft Top Tier Solutions Partner with Certified Software, helping you bring the full power of its Azure, Cognitive and AI services to your Contact Center
Why Cognigy.AI?
Deploy best of breed Agentic AI in enterprise contact centers on all voice, digital and messaging channels.
Take full advantage of Azure Cognitive and Generative Services using your existing pre-approved Azure budget.
MACC Eligible
Agentic AI
100+ CX Integrations
LLM Orchestration
AI Agent Manager
Native Voice Connectivity
30+ Channels with Rich Media
Multimodal Interactions
Integrates with Azure Infrastructure
Azure Speech & Translation Services
Your Orchestration Layer for the AI Era
Harness the power of NiCE Cognigy's leading AI Agent platform with Microsoft's trusted ecosystem to scale service, boost productivity, and drive real results.
Learn how Cognigy.AI Makes Copilot Projects Successful
A Match Made in AI Heaven
Cognigy's customer service expertise, voice capabilities and multimodal contact center focused solutions are the perfect means to bring Microsoft's industry-leading Artificial Intelligence, speech and cognitive services like STT and TTS to your customer service.
Connect your Microsoft Solutions to the Contact Center with Cognigy.AI
Cognigy.AI integrates seamlessly with leading Microsoft applications like Teams, Outlook, Nuance, SharePoint etc. while also leveraging the full power of the Microsoft enterprise application stack, from Azure to OpenAI.
Loved by Customers
Hear what they have to say
Reviews
5.0
Reviewer Function: Customer Service and Support
Company Size: 500M - 1B USD
Industry: Energy and Utilities
"Bring Your Conversational AI Strategy To The Next Level With Less Code. We are using Cognigy since a year and have around 20 chatbots and 3 voicebots on the platform with above 1 million conversations. The product is ease to use, offers a lot of prebuild integrations and is therefore a great product for enterprise usage, especially in a multi-brand environment. The support acts fast and feature requests are always welcome and treated fast."
5.0
Reviewer Function: Data and Analytics
Company Size: 1B - 3B USD
Industry: Transportation
"Most Flexible Conversation AI Platform. The platform is a breeze to use. The set-up is done very quickly and it's all low code. Which gave us a lot more possibilities to speed up the process of creating flows and integrations with our back-end systems. They're very helpful in setting up the platform and helping to design the implementation plan."
5.0
Reviewer Function: Research and Development
Company Size: 30B + USD
Industry: Transportation
"Excellent Choice for Complex Conversational AI at Scale. The use of Cognigy AI has allowed us to build several bots, use cases and integrations at scale for different companies at once. It is in use for four different legal entities of our international corporation, with several new ones to follow. Major advantages that we saw over other vendors..."
5.0
Reviewer Function: Software Development
Company Size: <50M USD
Industry: Healthcare and Biotech Industry
"Feature-rich, and Stable Platform to Build a Sophisticated and Complex Product. Cognigy have provided exemplary support which is key to deploying sophisticated and complex solutions. What surprised me was that the platform is feature-rich, but also robust - not a common combination in this space..."
5.0
Reviewer Function: Product Management
Company Size: 1B - 3B USD
Industry: Telecommunication
"Best Conversational AI Platform! Fantastic experience! Very responsive team and delivering new innovation quickly. The NLU is the best in the market and is extremely easy to build bots/virtual agents."
5.0
Reviewer Function: Data and Analytics
Company Size: 30B + USD
Industry: Retail
"The Highly Interactive and Profitable Customer Interaction System. Cognigy.AI; is a complete enterprise conversational platform that we use daily to automate our interaction with our customers. It's AI technology offers us Chatbots and virtual assistants that interact effectively and intelligently with clients and employees and reply to them in real-time."