Azhar Ahmad

The world of Conversational AI is constantly changing. So how do you keep up? That's where I come in as the Senior Growth Architect here at Cognigy. If you're still unsure how artificial intelligence can help propel your customer service to new heights, it's time to subscribe to our blog.

How Conversational AI Is Driving the Future of IT Service Desk

The IT support industry is a relatively novel one, seeing massive growth and gains throughout the 1990s and 20...

Contact Center vs. Call Center: Understanding the Differences

We often use these two terms interchangeably, but there are some key differences between a contact center vs. ...

How Five Companies Use Conversational AI to Enhance Their CX

Things like powerful robots and IBM’s supercomputer tend to come to mind when thinking about artificial intell...

Managing Customer Expectations in the Age of Artificial Intelligence

Modern consumers crave immediacy. With technology like artificial intelligence (AI) and chatbots gaining groun...

Where Does AI Fit in Your Contact Center Strategy?

Artificial intelligence may still seem a long way away from affecting our lives, but it already has a consider...

Chatbots vs. Conversational AI: is there a difference?

AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can und...

6 Tips to Reduce Customer Waiting Time With AI

Figuring out how to reduce customer waiting time can ensure you retain loyal customers by addressing their con...

3 Benefits of AI in Customer Service That Enhance Processes

Think about how much of your day involved some form of AI in customer service and support.

Dealing With Unhappy Customers During the Holiday Rush Using AI

The joy of the holidays means kindness, pleasant exchanges, and well wishes - unless you work in customer serv...

4 Tips for Personalized Customer Service With Automation

Customer service automation has become a must-have for enterprises. With automation, you can ensure engaging, ...

What is conversation design & why it matters in Conversational AI

In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual co...

Omnichannel vs Multichannel in Contact Centers

There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...