# Jarrod Davis

## [Getting Started Guide: Generative AI Open Beta](/content/blog/getting-started-guide-generative-ai-open-beta/index.html)

You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI feature...

## [7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need](/content/blog/7-reasons-chatgpt-alone-cant-deliver-customer-service/index.html)

With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI...

## [Amazon is Killing Alexa, but the Future of Voice is Bright](/content/blog/amazon-is-killing-alexa-but-the-future-of-voice-is-bright/index.html)

A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the firm...

## [What’s the Difference Between Standard & Conversational IVR?](/content/blog/standard-ivr-conversational-ivr-differences/index.html)

If you analyzed every time a customer called support over the past several years, what do you think the most prevalent outcomes have been?

## [How to use CAI to improve service level & end channel hopping](/content/blog/how-to-use-cai-to-improve-service-level-end-channel-hopping/index.html)

Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation can...