# Konstantin Garbe

In all these years, I have experienced first-hand how challenging it is to provide seamless omnichannel communication around the clock whilst maintaining a high service quality level and satisfaction for both employees and customers. As a Business Consultant at Cognigy, I now help service leaders and digital teams to build outstanding customer service with AI-based virtual agents.

## [How to Use Conversational AI in Marketing (The Right Way)](/content/blog/conversational-ai-in-marketing/index.html)

Marketers face the same challenges across all sectors.: How to create the best customer experience along all p...

## [Conversational AI Use Cases to Inspire Your Own](/content/blog/conversational-ai-use-cases/index.html)

Conversational AI stands for a natural and intuitive dialog between you as a human and a computer program eith...