# Philipp Heltewig

Philipp is a German-Australian entrepreneur with profound technology experience working for companies in Europe, APAC and North America. Since 2016, Heltewig has been co-founder and CEO of Cognigy, focusing on the automation of customer and employee services through Conversational AI.

## [The Future of AI: A Vision for Customer Service in 2024 and Beyond](/content/blog/the-future-of-ai-a-vision-for-customer-service-in-2024-and-beyond/index.html)

With the rapid advancement of both open and closed-source AI models, unparalleled investments and immediate ad...

## [From FAQs to Process Automation](/content/blog/from-faqs-to-process-automation/index.html)

Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs...

## [Chatbots & RPA: the perfect co-workers](/content/blog/chatbots-rpa/index.html)

Chatbots are tasked with communicating with humans through a messaging interface, such as Facebook Messenger, ...