Conversational AI & Automation Blog | NiCE Cognigy (4)

How to Track & Improve Call Center Response Times

Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...

Deloitte, a leading consulting company known for its strategic expertise, relies on Cognigy.AI as its preferred...

With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...

We would need a crystal ball to have predicted the turmoil faced by contact center and CX leadership in the la...

If you analyzed every time a customer called support over the past several years, what do you think the most p...

How AI Delivers a Brilliant Omnichannel Experience: Customer service automation has evolved many contact cente...

Summary: Last week, Cognigy exhibited at Customer Contact Week Europe in Amsterdam. The event saw contact cent...

Summary: Customer service expectations have risen exponentially. While the pandemic has been blamed as a major...

Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...

Our fast-paced, tech-centered world has fostered the expectation of instant gratification. When we have questi...

Employees are fleeing their jobs in search of a more fulfilling career. Why has this shift happened amid a glo...

First, let's get it out there and acknowledge where your contact center is today and where it struggles to mee...

Retail banking customers demand and expect more from customer care than ever. Contact centers, handling millio...