Conversational AI & Automation Blog | NiCE Cognigy (5)
Cognigy Blog - Page 5
How Conversational AI is Driving Innovation in the Utilities Sector
Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...
How the Travel and Hospitality Sector is Transforming the Customer Experience for Good
The travel and leisure sector has necessarily transformed over the past two years in response to brutal restri...
The Next Generation of Chatbot is a Proactive Agent
Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...
Partner Spotlight: Roboyo
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
What Does AI Stand For?
What does AI stand for and how can it improve your customer service offerings?
How do AI Chatbots Work?
How AI chatbots can improve your customer experience The age of the artificially intelligent chatbot has arriv...
Conversational AI in 2022: A Look Ahead
How Conversational AI Will Accelerate Digital Transformation for Customer Service in 2022 Putting the customer...
Interview: Hyperautomation powered by Cognigy.AI and SAP CX Service Cloud
Dominik Seisser, Cognigy’s Director of AI, talks about how AI is breaking new ground to address critical use c...
Cognigy Expands International Partner Team, Hires Tech Leader Ralf Wiesmann
Ralf Wiesmann joins the AI provider as the Vice President Strategic Partnerships, bringing 25+ years of expert...
Partner Spotlight: BluePrism
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
Partner Spotlight: Valantic
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
Conversational AI & the metaverse: the future of digital interaction
Big Tech experts are predicting the coming of the next internet. According to myriads of blog posts by tech bu...
Partner Spotlight: Deutsche Telekom
We offer our customers a broad network of skilled local and global partners across a wide range of leading ind...
How to make your RFQ a success – a three-step process to evaluate the right conversational AI platform
Take a behind-the-scenes look at the RFQ process of a Fortune 500 company that is ranked in the top 50 globall...