Conversational AI & Automation Blog | NiCE Cognigy (6)

Partner Spotlight: PIA UDG

We offer our customers a broad network of skilled local and global partners across a wide range of leading industries.

Partner Spotlight: „Bucher + Suter“

We offer our customers a broad network of skilled local and global partners across a wide range of leading industries.

The crucial role of explainable AI (XAI) in trustworthy AI applications

Along with its initiative to establish ethical guidelines for trustworthy AI (“Ethics guidelines for trustworthy AI”), this article discusses how explainable AI can help ensure that AI applications are transparent and understandable, enhancing trust in automated systems.

Cognigy's Innovation Pillars: Powering Our Research-Driven Product Strategy

Innovation is at the core of a company's competitiveness. Driven by R&D, it is a process that determines how companies adapt and grow.

Supercharge your RPA with Conversational AI

This article was first published on Luxatia International. Join us in Berlin for the 4th World RPA & AI Summit, where industry leaders will discuss the intersection of automation and conversational technology.

The Next Chapter in Customer Service Automation

In its short time span, how has Conversational AI already evolved and how is it transforming customer service landscapes?

Data Training Made Easy With Cognigy.AI & Chatito

Sufficient and correct training data is one of the most vital ingredients of every successful conversational AI implementation. This piece outlines methods for creating effective training datasets.

How Conversational AI Is Driving the Future of IT Service Desk

The IT support industry is a relatively novel one, seeing massive growth and gains throughout the 1990s and 2000s. This article explores how conversational AI is influencing IT service management.

Contact Center vs. Call Center: Understanding the Differences

We often use these two terms interchangeably, but there are some key differences between a contact center vs. a call center, especially regarding the scope of communication and customer interaction.

How Five Companies Use Conversational AI to Enhance Their CX

Things like powerful robots and IBM’s supercomputer tend to come to mind when thinking about artificial intelligence. This article illustrates real-world applications of Conversational AI in enhancing customer experience.

What Your Customers Really Think About Customer Service Automation

Perhaps the most popular current use of artificial intelligence (AI) in the customer contact environment is in chatbots. This article discusses customer perceptions of AI in service automation and its implications for businesses.

Managing Customer Expectations in the Age of Artificial Intelligence

Modern consumers crave immediacy. With technology like artificial intelligence (AI) and chatbots gaining ground, understanding customer expectations is vital for service success.

Where Does AI Fit in Your Contact Center Strategy?

Artificial intelligence may still seem a long way away from affecting our lives, but it already has a considerable impact on optimizing a contact center strategy.

Chatbots vs. Conversational AI: Is There a Difference?

AI technology is advancing rapidly, and it's now possible to create conversational virtual agents that can understand and respond to human queries more effectively than traditional chatbots.