Conversational AI & Automation Blog | NiCE Cognigy (7)

"Hi, Can You Help Me Build a Conversational Automation Strategy?"

Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...

Customer experience is a hot topic, and as we move forwards will become the competitive edge. Some companies a...

Voice bot and chatbot technology has reached an interesting phase. More and more companies use it, but at the ...

Figuring out how to reduce customer waiting time can ensure you retain loyal customers by addressing their con...

Conversational artificial intelligence (AI) is a topic that research analysts are watching avidly, particularl...

Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...

Think about how much of your day involved some form of AI in customer service and support.

The joy of the holidays means kindness, pleasant exchanges, and well wishes - unless you work in customer serv...

Customer service automation has become a must-have for enterprises. With automation, you can ensure engaging, ...

In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual co...

Our vision with Cognigy.AI is to help enterprises embrace Conversational AI and automation to build and outsta...

2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and sh...

There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...

Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...