## ["Hi, Can You Help Me Build a Conversational Automation Strategy?"](/content/blog/how-to-build-conversational-automation-strategy/index.html)

Undertaking conversational automation without a well-thought-out plan could be a mistake that undermines the s...

## [Why Your Customers Get Upset and What You Can Do to Fix It](/content/blog/reasons-your-customers-are-upset/index.html)

Customer experience is a hot topic, and as we move forwards will become the competitive edge. Some companies a...

## [The Intelligent Voice and Chatbot Revolution](/content/blog/intelligent-voicebot-chatbot-revolution/index.html)

Voice bot and chatbot technology has reached an interesting phase. More and more companies use it, but at the ...

## [6 Tips to Reduce Customer Waiting Time With AI](/content/blog/reduce-customer-waiting-time-with-ai/index.html)

Figuring out how to reduce customer waiting time can ensure you retain loyal customers by addressing their con...

## [How Conversational AI Impacts Customer Service - Analyst Review](/content/blog/conversational-ai-impact-customer-service-analyst-review/index.html)

Conversational artificial intelligence (AI) is a topic that research analysts are watching avidly, particularl...

## [What Does a Career in AI Look Like? Our Head of AI Shares His Thoughts](/content/blog/career-in-ai/index.html)

Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...

## [3 Benefits of AI in Customer Service That Enhance Processes](/content/blog/benefits-of-ai-in-customer-service/index.html)

Think about how much of your day involved some form of AI in customer service and support.

## [Dealing With Unhappy Customers During the Holiday Rush Using AI](/content/blog/dealing-with-unhappy-customers-using-ai/index.html)

The joy of the holidays means kindness, pleasant exchanges, and well wishes - unless you work in customer serv...

## [4 Tips for Personalized Customer Service With Automation](/content/blog/personalized-customer-service-with-automation/index.html)

Customer service automation has become a must-have for enterprises. With automation, you can ensure engaging, ...

## [What is conversation design & why it matters in Conversational AI](/content/blog/conversation-design-in-conversational-ai/index.html)

In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual co...

## [How Henkel Helps Households Achieve Cleaner Living With Conversational AI](/content/blog/henkel-helps-households-achieve-cleaner-living-with-conversational-ai/index.html)

Our vision with Cognigy.AI is to help enterprises embrace Conversational AI and automation to build and outsta...

## ["Hey Cognigy, What's Next for Conversational AI?" Predictions for 2021](/content/blog/whats-next-for-conversational-ai-in-2021/index.html)

2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and sh...

## [Omnichannel vs Multichannel in Contact Centers](/content/blog/omnichannel-vs-multichannel-contact-center/index.html)

There's nothing wrong with communicating with your customers through traditional phone or email channels. But ...

## [Your 2021 Guide to Intelligent Call Routing System](/content/blog/intelligent-call-routing-system/index.html)

Since call centers came into being, sometime in the 1900s, callers have consistently been complaining about th...