# conversational AI Blog

## [Getting Started Guide: Generative AI Open Beta](/content/blog/getting-started-guide-generative-ai-open-beta/index.html)

You may have seen that we recently announced the beginning of the open beta launch of our new Generative AI fe...

## [How to Track & Improve Call Center Response Times](/content/blog/how-to-track-improve-call-center-response-times/index.html)

Delivering an excellent customer experience (CX) is the top priority for every contact center. This unwavering...

## [7 Reasons ChatGPT Alone Can't Deliver the Customer Service You Need](/content/blog/7-reasons-chatgpt-alone-cant-deliver-customer-service/index.html)

With ChatGPT making a huge splash in the news lately, people are asking what this means for Conversational AI....

## [Amazon is Killing Alexa, but the Future of Voice is Bright](/content/blog/amazon-is-killing-alexa-but-the-future-of-voice-is-bright/index.html)

A recent article from Ars Technica details Alexa's years of failure. Surprised? Most people were. Yet, the fir...

## [How to use CAI to improve service level & end channel hopping](/content/blog/how-to-use-cai-to-improve-service-level-end-channel-hopping/index.html)

Conversational Artificial Intelligence (CAI), or perhaps more clearly put conversational service automation ca...

## [Transforming CX While Supporting Agents Through Conversational AI](/content/blog/transforming-cx-while-supporting-agents-through-conversational-ai/index.html)

Employees are fleeing their jobs in search of a more fulfilling career. Why has this shift happened amid a glo...

## [How Conversational AI is Driving Innovation in the Utilities Sector](/content/blog/how-conversational-ai-is-driving-innovation-in-the-utilities-sector/index.html)

Customer service needs from the utility sector are typically both sporadic and urgent. Someone needs service t...

## [What Does AI Stand For?](/content/blog/what-is-artificial-intelligence/index.html)

What does AI stand for and how can it improve your customer service offerings?

## [Conversational AI in 2022: A Look Ahead](/content/blog/conversational-ai-in-2022-a-look-ahead/index.html)

How Conversational AI Will Accelerate Digital Transformation for Customer Service in 2022 Putting the customer...

## [Conversational AI & the metaverse: the future of digital interaction](/content/blog/conversational-ai-and-the-metaverse/index.html)

Big Tech experts are predicting the coming of the next internet. According to myriads of blog posts by tech bu...

## [How to make your RFQ a success – a three-step process to evaluate the right conversational AI platform](/content/blog/conversational-ai-vendor-selection/index.html)

Take a behind-the-scenes look at the RFQ process of a Fortune 500 company that is ranked in the top 50 globall...

## [The crucial role of explainable AI (XAI) in trustworthy AI applications](/content/blog/role-explainable-ai-in-trustworthy-ai-applications/index.html)

Along with its initiative to establish ethical guidelines for trustworthy AI (“Ethics guidelines for trustwort...

## [Supercharge your RPA with Conversational AI](/content/blog/supercharge-rpa-with-conversational-ai/index.html)

This article was first published on Luxatia International. Join us in Berlin for the 4th World RPA & AI Su...

## [How Conversational AI Is Driving the Future of IT Service Desk](/content/blog/conversational-ai-it-service-desk/index.html)

The IT support industry is a relatively novel one, seeing massive growth and gains throughout the 1990s and 20...