# conversational AI Blog

## [Contact Center vs. Call Center: Understanding the Differences](/content/blog/contact-center-vs-call-center/index.html)

We often use these two terms interchangeably, but there are some key differences between a contact center vs. ...

## [How Five Companies Use Conversational AI to Enhance Their CX](/content/blog/how-companies-use-conversational-ai/index.html)

Things like powerful robots and IBM’s supercomputer tend to come to mind when thinking about artificial intelligence.

## [What Does a Career in AI Look Like? Our Head of AI Shares His Thoughts](/content/blog/career-in-ai/index.html)

Dominik Seisser is a senior AI practitioner and expert for Natural Language Understanding (NLU). In his recent...

## [What is conversation design & why it matters in Conversational AI](/content/blog/conversation-design-in-conversational-ai/index.html)

In a nutshell, conversation design allows computers and artificial intelligence to converse and hold casual conversations.

## ["Hey Cognigy, What's Next for Conversational AI?" Predictions for 2021](/content/blog/whats-next-for-conversational-ai-in-2021/index.html)

2020 was a year for the ages across industries worldwide. The pandemic exposed communication weaknesses and shifted priorities.

## [The First Step in Designing Your Conversational AI Roadmap](/content/blog/first-step-design-conversational-ai-roadmap/index.html)

There are many different approaches to designing a roadmap for your technology investment. Do you want to tackle...

## [From FAQs to Process Automation](/content/blog/from-faqs-to-process-automation/index.html)

Enterprises typically address Frequently Asked Questions (FAQs) in their first Conversational AI project. FAQs...

## [How to Use Conversational AI in Marketing (The Right Way)](/content/blog/conversational-ai-in-marketing/index.html)

Marketers face the same challenges across all sectors: How to create the best customer experience across all platforms.

## [Conversational AI Use Cases to Inspire Your Own](/content/blog/conversational-ai-use-cases/index.html)

Conversational AI stands for a natural and intuitive dialog between you as a human and a computer program equipped with AI.

## [Chatbots & RPA: the perfect co-workers](/content/blog/chatbots-rpa/index.html)

Chatbots are tasked with communicating with humans through a messaging interface, such as Facebook Messenger.