Copilot Section - Cognigy Documentation
Copilot Configuration
The Copilot section in the Endpoint settings is used to configure the Agent Copilot workspace. The following Endpoints include the Copilot section:
- NiCE CXone Agent Assist Hub (AAH)
- LINE
- Facebook (Meta) Messenger
- 8x8
- Voice Gateway
- Slack
- Sunshine Conversations
- Socket.IO
- Azure Bot Services
- Genesys
- Webhook
- Webchat v3
Parameters
| Parameter | Type | Description |
|---|---|---|
| Copilot Type | Selector | Sets one of the following options: - None — deactivates Agent Copilot for the Endpoint. This option is selected by default. - Workspace — activates Agent Copilot based on the workspace configuration. - Whisper — activates Agent Copilot Whisper. |
| Copilot Flow | Selector | Sets the Flow in which the Agent Copilot workspace or the Agent Copilot Whisper is configured. |
| Copilot Config | Selector | Sets the configuration for the Agent Copilot workspace. Valid for workspaces configured via API. |
| Enable Copilot Authentication | Toggle | Toggle to activate JSON Web Token authentication for Agent Copilot. |
| Agent Copilot Authentication | Selector | Sets the JWT connection to use for authentication. Click next to the Agent Copilot Authentication field to configure the JWT connection: - Connection name — enter a unique name. - JWT Secret — enter the string to be used as the JWT secret. |
| Accept Only JWT Requests | Toggle | Activate the Accept Only JWT Requests option to block any requests to the Agent Copilot URL that don’t contain a valid JWT. This parameter is deactivated by default. Activating this parameter is useful for security reasons because it ensures that access requests that include only the user and session IDs are blocked. |
More Information
Last modified on May 28, 2026.