Deploy and Integrate Agent Copilot - Cognigy Documentation

Deployment Options

The Agent Copilot workspace is designed for flexible integration into any contact center environment. Depending on your needs, it can be deployed in two primary ways:

• Standalone Deployment: The Agent Copilot workspace can be used as a standalone application, accessible via a web browser.
• Embedded Deployment: The workspace can be embedded directly into an existing third-party application, such as a contact center agent desktop. This provides a seamless user experience for agents.

Integrations

Native Integrations

Cognigy also provides out-of-the-box native integrations for the following contact centers, simplifying the setup process and ensuring a streamlined connection.

• Genesys Cloud: Genesys Cloud Open Messaging
• Salesforce: Salesforce Service Cloud and Salesforce MIAW
• NiCE CXone: NiCE CXone AAH

Custom Integration

For all contact centers, the Agent Copilot workspace can be integrated via a custom integration. This approach gives you full control over how the workspace is configured and deployed within your specific environment.

Last modified on April 21, 2026.