## Deployment Options

The Agent Copilot workspace is designed for flexible integration into any contact center environment. Depending on your needs, it can be deployed in two primary ways:

- **Standalone Deployment:** The Agent Copilot workspace can be used as a standalone application, accessible via a web browser.
- **Embedded Deployment:** The workspace can be embedded directly into an existing third-party application, such as a contact center agent desktop. This provides a seamless user experience for agents.

## Integrations

### Native Integrations

Cognigy also provides out-of-the-box native integrations for the following contact centers, simplifying the setup process and ensuring a streamlined connection.

- **Genesys Cloud**: [Genesys Cloud Open Messaging](https://docs.cognigy.com/ai/escalate/handover-reference/genesys-cloud-open-messaging)
- **Salesforce**: [Salesforce Service Cloud](https://docs.cognigy.com/ai/escalate/handover-reference/salesforce) and [Salesforce MIAW](https://docs.cognigy.com/ai/escalate/handover-reference/salesforce-miaw)
- **NiCE CXone**: [NiCE CXone AAH](https://docs.cognigy.com/agent-copilot/deploy/nice-aah)

### Custom Integration

For all contact centers, the Agent Copilot workspace can be integrated via a custom integration. This approach gives you full control over how the workspace is configured and deployed within your specific environment.

Last modified on April 21, 2026.