Agent Copilot - Cognigy Documentation
Cognigy Agent Copilot
Cognigy Agent Copilot offers a variety of features in a workspace and empowers human agents to provide faster and more accurate customer support. You can customize the Agent Copilot workspace with widgets that display the most relevant information for chat and voice use cases. When embedded into your contact center’s desktop, Agent Copilot enhances the overall efficiency of your contact center.
Key features
- Displays interactive micro applications in a customizable workspace with rich-media capabilities.
- Standalone or embedded deployment into contact center platforms.
- Shows any type of information, such as PDFs, automatic search results, or even interactive 3D animations.
- Access to 100% of Cognigy.AI features, including Extensions.