Access to Cognigy.AI - Cognigy Documentation

Prerequisites

Login

Limit Active Login Sessions

By default, there is no limit to the number of sessions you can start in Cognigy.AI across different browsers. However, you can set a limit for the on-premises installations. Set the REFRESH_TOKEN_MAX_AMOUNT_PER_USER variable in values.yml to the number of active sessions you want to allow. For example, if you want to allow only one active session, set REFRESH_TOKEN_MAX_AMOUNT_PER_USER=1.

Log in to Cognigy.AI

You can access Cognigy.AI’s login page through the following login URL:

https://<frontend-url>/login

frontend-url depends on your installation:

For example, frontend-url for Cognigy.AI’s trial environment is trial.cognigy.ai, and the login URL is https://trial.cognigy.ai/login. Select your preferred login method:

  1. Go to the login page and enter your account credentials in the following fields:
    • Email — the email you provided to your Cognigy.AI admin to register your Cognigy.AI account.
    • Password — the password you received from your Cognigy.AI admin. If you don’t remember your password, you can reset your password.
  2. (Optional) If you want to stay logged in after you close your session, activate the Remember me option.
  3. Click Sign in.

NiCE CXone users can log in to Cognigy.AI via their NiCE CXone accounts if the Tenant ID from NiCE CXone Mpower is linked to a Cognigy.AI organization. Linking the Tenant ID enables single sign-on (SSO), so users don’t need a separate Cognigy.AI username or password. Each Tenant ID is tied to a single Cognigy.AI organization. When users log in via SSO, they can access only the organization associated with that Tenant ID. Specifying a Tenant ID allows NiCE CXone users to log in to Cognigy.AI under the Automation category in the app selector of the NiCE CXone Mpower interface. This option is available only if the Cognigy.AI application is activated in NiCE CXone Mpower. For more information, refer to the NiCE CXone Mpower documentation.

If you enter the wrong password, your account is temporarily locked. An error message appears on the screen and displays a countdown to unlock your account. The more times you enter the wrong password, the longer your account is locked.

Reset Password

  1. Go to the login page and click Forgot Password?.
  2. Enter your email in the Email field.
  3. Click Send link.

You will receive an email with instructions to reset your password. You need to choose a password according to the password policy your admin set up.

Log in with Single Sign-on

In Cognigy.AI, you can set up single sign-on (SSO) and, if necessary, you can enforce login with SSO for your users. To log in with SSO, follow these steps:

  1. Go to the login page and click Login with SSO.
  2. Enter your email in the Email field.
  3. Click Login with SSO.
  4. Click Sign in with SSO.

Multiple Organizations

In Cognigy.AI, you can be part of more than one organization. Each organization has a different login URL. For each organization, the login URL follows this pattern:

https://<frontend-url>/login?organisationId=<organization-id>

The organization-id parameter is a unique identifier with 24 characters that identifies an organization in Cognigy.AI.

Email Notification for Failed Login

If your login fails because you didn’t include organisationId in the login URL, you receive an email with login links for each organization you belong to. The login links in the email redirect you to the Cognigy.AI login page with the organisationId parameter of the respective organization.

Logout

Log out of Cognigy.AI

To log out of Cognigy.AI, you have two options:

Automatic Logout

The Automatic logout feature allows you to set an inactivity period for users in your organization. If a user remains inactive longer than this period, they are automatically logged out. By default, the inactivity period is 15 minutes. However, you can set a limit for on-premises installations. Set the following variables in values.yml: