Insights

Insights provides you with advanced analytics and visualizations for each Project based on the data collected from interactions with chat and voice AI Agents.

Key Features

• Data Visualization. Insights offer various visualization tools such as reports and explorers to represent data in a visually appealing and easily understandable format. This way, you can quickly identify trends, patterns, and anomalies within their conversational data.
• Metric Tracking. Insights provide metrics related to user interactions, engagement levels, conversation flow, and more, helping track the performance of their chat and voice AI Agents over time.
• Performance Analysis. You can analyze the effectiveness of their conversational AI implementations by examining metrics such as response times, completion rates, user satisfaction scores, and goal achievements.
• Data Export. Insights offer the ability to export reports for further analysis in CSV format.

To learn more about Insights, go to the Insights documentation.

Limitations

Customizing reports in Cognigy Insights isn’t possible. Use the OData Analytics Endpoint to access the data used to populate the reports.

Last modified on April 1, 2026.