AudioCodes - Cognigy Documentation
AudioCodes Endpoint
As of April 2025, the AudioCodes Endpoint is deprecated. The full removal of the AudioCodes Endpoint is planned for Q2 2026. Migrate to the Voice Gateway Endpoint before the removal date.
The AudioCodes Endpoint enables you to connect your AI Agent to your contact center or other phone numbers using the AudioCodes platform. This Endpoint allows your customers to speak with your AI Agents instead of using a chat.
Prerequisites
- A Flow configured with AudioCodes or Voice Generic Nodes.
- To link the AudioCodes Endpoint to a phone number, contact your Cognigy representative to provision and configure a Voice Gateway instance.
- The Cognigy AudioCodes Endpoint is 100% compatible with AudioCodes VoiceAI Connect, where you can sign up for free and get a phone number within minutes.
Generic Endpoint Settings
Learn about the generic Endpoint settings on the following pages:
- Endpoints Overview
- NLU Connectors
- Data Protection & Analytics
- Real-Time Translation Settings
- Transformer Functions
Specific Endpoint Settings
Voice Gateway Settings
| Parameter | Description |
|---|---|
| Async Mode | When async mode is enabled for the AudioCodes Endpoint, outputs are sent directly as they are processed in a Flow. This mode is useful when the Flow needs to send an HTTP request. When async mode is off, outputs are sent only after the entire Flow has finished processing the input. The Inject and Notify feature only works when async mode is enabled. |
How to Set Up
Configuration on the Cognigy.AI Side
Create an AudioCodes Endpoint
- In the left-side menu of the Cognigy.AI Project, go to Deploy > Endpoints.
- On the Endpoints page, click + New Endpoint.
- In the New Endpoint section, do the following:
- Select the AudioCodes Endpoint type.
- Add a unique name.
- Select a relevant Flow from the list.
- (Optional) Activate the Async Mode setting.
Additional Information
Call Metadata
AudioCodes identifies information about the caller and adds it to the Input object as input.data.numberMetaData.
| Parameter | Type | Description | Example |
|---|---|---|---|
number |
string | The complete phone number of the caller, including the country code. | +4921154591991 |
country |
string | The 2-letter ISO country code. | DE |
countryCallingCode |
string | The country calling code (without the + sign). |
49 |
nationalNumber |
string | The national number, excluding the country code and leading zero. | 21154591991 |
valid |
boolean | Indicates whether the phone number is valid. | true |
type |
string | The type of phone number. Possible values: PREMIUM_RATE, TOLL_FREE, SHARED_COST, VOIP, PERSONAL_NUMBER, PAGER, UAN, VOICEMAIL, FIXED_LINE_OR_MOBILE, FIXED_LINE, MOBILE. |
FIXED_LINE |
uri |
string | The URI representation of the phone number. | tel:+4921154591991 |