## Documentation Index

Fetch the complete documentation index at: [/llms.txt](https://docs.cognigy.com/llms.txt)

Use this file to discover all available pages before exploring further.

The Avaya CPaaS Endpoint enables you to connect your AI Agent to [Avaya CPaaS](https://www.avaya.com/).

## Prerequisites

- Access to the [Avaya CPaaS](https://accounts.avayacloud.com/).

## Generic Endpoint Settings

Learn about the generic Endpoint settings available on the following pages:

- [Endpoints Overview](https://docs.cognigy.com/ai/agents/deploy/endpoints/overview)
- [NLU Connectors](https://docs.cognigy.com/ai/platform-features/nlu/external/nlu-connectors/overview)
- [Data Protection & Analytics](https://docs.cognigy.com/ai/agents/deploy/endpoints/data-protection-and-analytics)
- [Transformer Functions](https://docs.cognigy.com/ai/for-developers/transformers/overview)

## Specific Endpoint Settings

In the Avaya CPaaS Endpoint, you can customize the setup of conversations with Avaya CPaaS.

### Avaya Settings

| Setting | Description |
| --- | --- |
| STT + TTS Language | The language that Avaya CPaaS should use to read out the outputs from the bot. |
| Voice | The voice to use with Avaya CPaaS. |
| Avaya CPaaS Token | An optional security token from Avaya CPaaS to validate that the request doesn’t come from a third party. |

### Gather Settings

| Setting | Description |
| --- | --- |
| Action URL | The URL Avaya CPaaS will use to send the user inputs. Leave empty to send requests to the Avaya CPaaS Endpoint. |
| Input Type | The types of input Avaya CPaaS should accept. Default is `digits + voice`. |
| Hints | A list of words or phrases that Avaya CPaaS will listen for. Separate each item with a comma. |
| Method | The HTTP request method used to contact the Action URL. The default value is `POST`. |
| Timeout | Time in seconds the user has to answer before the call disconnects. The default value is `30`. Note that the timer starts as soon as the bot begins speaking. |
| Finish On Key | The key the user should press to submit input via DTMF. |
| Num digits | The maximum number of digits the user can enter. |

## How to Set Up

### Setup on the Cognigy.AI Side

Create an Avaya CPaaS Endpoint

1. In the left-side menu of the Cognigy.AI Project, go to **Deploy > Endpoints**.
2. On the **Endpoints** page, click **\+ New Endpoint**.
3. In the **New Endpoint** section, do the following:
   1. Select the **Avaya CPaaS** Endpoint type.
   2. Add a unique name.
   3. Select a relevant Flow from the list.
   4. Copy the Endpoint URL for later use in the Avaya CPaaS phone number configuration.

### Setup on the Avaya CPaaS Side

Configure Avaya CPaaS

To connect the Avaya CPaaS Endpoint in Cognigy.AI to a phone number in Avaya CPaaS, enter the Endpoint URL in the Voice Request URL field within the Avaya CPaaS phone number configuration.

## More Information

- [All Endpoints](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/overview)

Last modified on June 15, 2026.