## Documentation Index

Fetch the complete documentation index at: [/llms.txt](https://docs.cognigy.com/llms.txt)

Use this file to discover all available pages before exploring further.

From September 1, 2025, to May 31, 2026, Workplace will be in read-only mode for viewing and downloading data. Workplace will be shut down on [June 1, 2026](https://www.workplace.com/help/work/1167689491269151). Ensure you migrate to an alternative service and a different Cognigy.AI endpoint before that date.

The Workplace Endpoint enables you to connect AI Agents to the [Workplace](https://www.workplace.com/) platform.

## Prerequisites

- A Workplace account at [workplace.com](https://www.workplace.com/).
- Admin access to the Workplace Admin Panel.

## Restrictions

- The Workplace by Facebook Endpoint is available only in SaaS environments.

## Generic Endpoint Settings

Learn about the generic Endpoint settings on the following pages:

- [Endpoints Overview](https://docs.cognigy.com/ai/agents/deploy/endpoints/overview)
- [NLU Connectors](https://docs.cognigy.com/ai/platform-features/nlu/external/nlu-connectors/overview)
- [Data Protection & Analytics](https://docs.cognigy.com/ai/agents/deploy/endpoints/data-protection-and-analytics)
- [Session Management](https://docs.cognigy.com/ai/agents/deploy/endpoints/session-management)
- [Real-Time Translation Settings](https://docs.cognigy.com/ai/agents/deploy/endpoints/real-time-translation-settings)
- [Transformer Functions](https://docs.cognigy.com/ai/for-developers/transformers/overview)
- [Handover Settings](https://docs.cognigy.com/ai/agents/deploy/endpoints/handover-settings)
- [Inject and Notify](https://docs.cognigy.com/ai/agents/deploy/endpoints/inject-and-notify)

## Specific Endpoint Settings

### Workplace Settings

Workplace Setup

| Parameter     | Description                                                                                                 |
|---------------|-------------------------------------------------------------------------------------------------------------|
| Recipient ID  | The ID from the URL of a conversation with your Workplace bot. It must be added after the bot has been installed in your Workplace instance. |

## How to Set Up

### Setup on the Workspace Side

Create a Workplace

1. Go to workplace.com and set up a Workplace.
2. After adding the Cognigy bot, go to the Admin Panel in Workplace.
3. In the left-side menu, click **Integrations**.
4. Confirm the bot appears under **Added to Workplace > Added By Your Company**.
5. On the Workplace Home screen, scroll to the Bots section to locate your Cognigy.AI bot.
6. Start a conversation with the bot and copy the `Recipient Id` from the top bar.

### Setup on the Cognigy.AI Side

Create a Workplace Endpoint

1. In the left-side menu of the Cognigy.AI Project, go to **Deploy > Endpoints**.
2. On the **Endpoints** page, click **\+ New Endpoint**.
3. In the **New Endpoint** section, do the following:
   1. Select the **Workplace** Endpoint type.
   2. Add a unique name.
   3. Select a relevant Flow from the list.
   4. In the **Workplace Settings** section, click **Install**.
   5. In the window, review the Cognigy.AI Terms of Service and Privacy Policy.
   6. _(Optional)_ Click **Customize** to modify **Integration Name** and **Description**.
   7. _(Optional)_ Select **Specific groups** to restrict the bot to certain group chats.
   8. Click **Add to Workplace** to integrate the bot.
   9. Paste the copied `Recipient Id` into the **Workplace Recipient Id** field. Save changes.

## More Information

- [Help Center: Workplace by Facebook Deploy an Endpoint](https://support.cognigy.com/hc/en-us/articles/360016310379)  
Last modified on June 15, 2026.