Handover Settings - Cognigy Documentation

Endpoints Compatible with Handover Providers

The Endpoints that support handover are listed below:

• Facebook (Meta) Messenger
• LINE Messenger
• Azure Bot Services
• RingCentral Engage
• Slack
• Socket
• Sunshine Conversations
• WhatsApp
• Webchat
• Webhook

Handover Providers

Endpoints that support handover have a Handover Settings section in their Endpoint settings. In this section, you can select and configure the handover provider to which the user will be forwarded when a Handover to Human Agent Node is triggered. Cognigy.AI offers support for the following handover providers:

• Cognigy Live Agent
• Chatwoot
• 8x8
• Genesys Cloud Guest Chat
• Genesys Cloud Open Messaging
• NiCE CXone
• RingCentral Engage
• Salesforce

More Information

• Handover Providers