Session Management - Cognigy Documentation

Session Management

The Session Management section exists on some Endpoints. Here you can set the session expiration. Once a session has expired, the conversation will restart with the next user input. The following Endpoints support session expiration:

• Facebook (Meta) Messenger
• Line
• Slack
• TwilioSMS
• Azure Bot Services
• WhatsApp

Default Session Expiration

The default session expiration is set to 30 minutes.

Disable Session Expiration

You can disable session expiration by setting it to 0. This will prevent a user from having multiple sessions in the Contact Profile, which reduces the Analytics effectiveness.

Limitations

• By default, the limit is 30 minutes. For on-premises installations, this value can be overridden if a lower value is set in the Management UI or via the MAX_SESSION_STATE_TTL_IN_MINUTES environment variable.

Last modified on April 21, 2026.