## Session Management

The **Session Management** section exists on some Endpoints. Here you can set the session expiration. Once a session has expired, the conversation will restart with the next user input. The following Endpoints support session expiration:

- [Facebook (Meta) Messenger](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/facebook-messenger)
- [Line](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/line-messenger)
- [Slack](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/slack)
- [TwilioSMS](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/twilio)
- [Azure Bot Services](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/azure-bot-services)
- [WhatsApp](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/whatsapp)

### Default Session Expiration

The default session expiration is set to 30 minutes.

### Disable Session Expiration

You can disable session expiration by setting it to 0. This will prevent a user from having multiple sessions in the **Contact Profile**, which reduces the **Analytics** effectiveness.

## Limitations

- By default, the limit is 30 minutes. For on-premises installations, this value can be overridden if a lower value is set in the [Management UI](https://docs.cognigy.com/ai/administer/access/management-ui#change-expiration-values) or via the `MAX_SESSION_STATE_TTL_IN_MINUTES` environment variable.

Last modified on April 21, 2026.