Agent Copilot Nodes - Cognigy Documentation

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Updated in 4.66 The Agent Copilot Nodes allow users to customize the Agent Copilot workspace by adding HTML, Adaptive Cards, and IFrame content.

Copilot Nodes

• Copilot: Adaptive Card Tile
  This Node allows you to create and display adaptive cards in your Agent Copilot workspace.

• Copilot: HTML Tile
  This Node allows you to display customized HTML content in the Agent Copilot workspace.

• Copilot: IFrame Tile
  This Node allows you to embed external websites directly into the Agent Copilot workspace.

• Copilot: Identity Tile
  This Node displays and processes customer-specific information directly within the widget of your Agent Copilot workspace.

• Copilot: Knowledge Tile
  This Node provides potential answers to human agents regarding customer questions.

• Copilot: Next Action Tile
  This Node determines the appropriate next step or action in a conversation or process based on the user’s input or the current context.

• Copilot: Send Data
  This Node enables real-time updates of dynamic content to Agent Copilot widgets without reloading the entire widget.

• Copilot: Sentiment Tile
  This Node performs sentiment analysis on the most recent input and provides insights into the emotional tone of the user.

• Copilot: Set Grid
  This Node updates the Agent Copilot workspace grid via an API POST request and provides a preview of the grid.

• Copilot: Transcript Tile
  This Node captures the most recent customer response and displays it on a designated widget in the Agent Copilot workspace.

More Information

• Agent Copilot
• Getting started with Agent Copilot
• Agent Copilot configuration
• Agent Copilot embedding
• Agent Copilot for Voice
• Agent Copilot for Chat

Last modified on April 21, 2026.