## Description

This Node prompts end users to give feedback or rate their conversation experience using a rating widget in a chat. The Node is typically placed at the end of a Flow to collect final feedback from conversations with either AI or human agents. In contrast to the [Set Rating Node](https://docs.cognigy.com/ai/agents/develop/node-reference/analytics/set-rating), the Request Rating Node doesn’t rate a conversation automatically.

## Restrictions

- The Webchat v2 Endpoint doesn’t support all parameters in this Node. You can still use it to [implement rating for Webchat v2](https://docs.cognigy.com/ai/agents/develop/node-reference/analytics/request-rating#implement-rating-for-webchat-v2).

## Parameters

| Parameter                         | Description |
| -------------------------------- | ----------- |
| Rating Screen Title               | Sets the text for the screen title of the rating widget. The default text is `Conversation Rating`. |
| Rating Title Text                 | Sets the text for the title of the rating widget. The default text is `Please rate your chat experience`. For Webchat v2, overrides the Rating Title Text parameter in the [Webchat v2 Endpoint settings](https://docs.cognigy.com/webchat/v2/configuration#conversation-rating-settings). |
| Rating Comment Placeholder         | Sets the placeholder text for the comment field in the rating widget. The default text is `Type something here...`. For Webchat v2, overrides the Rating Comment Text parameter in the [Webchat v2 Endpoint settings](https://docs.cognigy.com/webchat/v2/configuration#conversation-rating-settings). |
| Rating Submit Button Text          | Sets the text that appears on the button users click to submit their chat ratings and feedback. The default text is `Send feedback`. Applicable only to Webchat v3. |
| Rating Submitted Event Banner Text  | Sets the text that appears in a banner after a user successfully submits their rating and feedback. The default text is `Your feedback was submitted`. Applicable only to Webchat v3. |
| Rating Submitted Chat Status Message | Sets the status message that appears in the chat after a user successfully submits their rating and feedback. The default text is `Feedback submitted`. Applicable only to Webchat v3. |

### Implement Rating for Webchat v2

For Webchat v2, add this Node to your Flow and configure the rating widget directly in the [Conversation Rating Settings section](https://docs.cognigy.com/webchat/v2/configuration#conversation-rating-settings) in the Webchat v2 Endpoint.

## Track Ratings in Insights

To track how the rating changed during a user session, use [Insights](https://docs.cognigy.com/insights/overview/). On the **Conversations Explorer** page, examine the [transcript details](https://docs.cognigy.com/insights/explorers/conversations/#session-transcript-details) to see the final rating for the session. Also, explore the [Overview](https://docs.cognigy.com/insights/reports/overview/) and [Engagement](https://docs.cognigy.com/insights/reports/engagement/) reports to assess trends in positive ratings for your Agent.

## Use Cases

Comparison of Rating Nodes

The table shows use cases for Set Rating and Request Rating Nodes. These cases are divided into steps.

| Set Rating Node                                                      | Request Rating Node                                          |
| ------------------------------------------------- | -------------------------------------------------- |
| 1. A customer interacts with the AI Agent to inquire about product specifications.          | 1. A customer completes a troubleshooting session with the AI Agent.   |
| 2. The AI Agent successfully provides the required product information.            | 2. The AI Agent prompts the customer to provide feedback on their experience. |
| 3. The Set Rating Node assigns a predefined rating score (`1`) to the customer’s session based on the positive interaction. The customer doesn’t see any rating prompt during the conversation. | 3. The customer rates their experience with the AI Agent by using the Thumbs-up and Thumbs-down icons. |
| 4. The chosen rating is recorded and stored for analysis.                          | 4. The chosen rating is recorded and stored for analysis.                  |

## More information

- [Set Rating](https://docs.cognigy.com/ai/agents/develop/node-reference/analytics/set-rating)
- [Insights](https://docs.cognigy.com/insights/overview)

Last modified on June 15, 2026