Node Reference - Cognigy Documentation
Node reference
This Node reference provides details about the Nodes’ parameters to help you configure your Flow.
Node Categories
Use Basic Nodes for basic conversational Flows, for example, the Say Node and the Question Node.
Use Logic Nodes to control the Flow execution, for example, the If Node and the Lookup Node.
Voice Nodes are for developing voice AI Agents.
Nodes for tracking and analyzing conversation data and taking advantage of Cognigy AI’s comprehensive marketing functionality.
Nodes for integrating NiCE CXone into your Flows.
Use Service Nodes to trigger external services, like databases and email servers. Additional services can be added through Extensions.
AI Nodes are a collection of Nodes for Cognigy.AI NLU and Agentic AI.
Data Nodes are designed to manage, manipulate, process, or store data.
Nodes for creating the Agent Copilot workspace.
Nodes for creating xApps.
Additional specialized Nodes.
If you want to create a custom Node, go to the Extensions section.
Nodes can belong to multiple categories for easier search and navigation. In the following sections, each Node is assigned to a single category to avoid duplicated descriptions.
Common Sections to All Node Types
Settings
All Node types include the Settings section, which contains the following parameters:
| Parameter | Description |
|---|---|
| Label | The name of the Node that is displayed in the Flow editor. This is useful to distinguish between Nodes of the same type. |
| Comment | A comment that is displayed in the Flow editor. This is useful to add additional information about the Node. |
| Analytics Step | An analytic step to track which paths users take in the Flow. |
Mocking
Use this section to control Mocking at the Node level.