Service Overview - Cognigy Documentation

Documentation Index

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Service Nodes are used to:

• Serve as connectors to APIs and databases. They assist in tasks such as accessing your user database to enhance the customization of your Flow.
• Help to operate Flows that include handover logic.

Add Transcript Step
The Add Transcript Step Node adds a step for one of the conversation actors to simulate an input or output.

Check Agent Availability
The Check Agent Availability Node checks and reports the availability of agents with specific skills, or suggest an alternative response.

Close Handover
The Close Handover Node closes the handover conversation on the handover provider side and returns the user to the AI Agent.

Get Transcript

The Get Transcript Node lets you receive a real-time conversation transcript and store the result in the Input or Context object.

Handover to Human Agent
With the Handover to Human Agent Node, AI Agents can hand transfer conversations to human agents in contact centers.

HTTP Request
The HTTP Request Node executes HTTP requests to other interfaces (APIs).

LLM Prompt
This Node combines the capabilities of the AI Agent Node with support for tools, image recognition, and conversation transcripts.

MongoDB Nodes
A built-in MongoDB connector that you can use directly in the Flow. Includes different operations for MongoDB.

Microsoft SQL Nodes
A built-in Microsoft SQL connector that you can use directly in the Flow. Includes different operations for Microsoft SQL.

Set Handover Inactivity
The Set Handover Inactivity Node detects and handles user inactivity, freeing up capacity for the human agent team.

Trigger Function

Use the Trigger Function Node to execute a Function.