## Documentation Index

Fetch the complete documentation index at: [/llms.txt](https://docs.cognigy.com/llms.txt)

Use this file to discover all available pages before exploring further.

Service Nodes are used to:

- Serve as connectors to APIs and databases. They assist in tasks such as accessing your user database to enhance the customization of your Flow.
- Help to operate Flows that include handover logic.

[**Add Transcript Step**  
 The Add Transcript Step Node adds a step for one of the conversation actors to simulate an input or output.](https://docs.cognigy.com/ai/agents/develop/node-reference/service/add-transcript-step)

[**Check Agent Availability**  
 The Check Agent Availability Node checks and reports the availability of agents with specific skills, or suggest an alternative response.](https://docs.cognigy.com/ai/agents/develop/node-reference/service/check-agent-availability)

[**Close Handover**  
 The Close Handover Node closes the handover conversation on the handover provider side and returns the user to the AI Agent.](https://docs.cognigy.com/ai/agents/develop/node-reference/service/close-handover)

[**Get Transcript**](https://docs.cognigy.com/ai/agents/develop/node-reference/service/get-transcript)

[The Get Transcript Node lets you receive a real-time conversation transcript and store the result in the](https://docs.cognigy.com/ai/agents/develop/node-reference/service/get-transcript) [Input](https://docs.cognigy.com/ai/agents/develop/ai-agent-memory/input) or [Context](https://docs.cognigy.com/ai/agents/develop/ai-agent-memory/context) object.

[**Handover to Human Agent**  
 With the Handover to Human Agent Node, AI Agents can hand transfer conversations to human agents in contact centers.](https://docs.cognigy.com/ai/agents/develop/node-reference/service/handover-to-agent)

[**HTTP Request**  
 The HTTP Request Node executes HTTP requests to other interfaces (APIs).](https://docs.cognigy.com/ai/agents/develop/node-reference/service/http-request)

[**LLM Prompt**  
 This Node combines the capabilities of the AI Agent Node with support for tools, image recognition, and conversation transcripts.](https://docs.cognigy.com/ai/agents/develop/node-reference/service/llm-prompt)

[**MongoDB Nodes**  
 A built-in MongoDB connector that you can use directly in the Flow. Includes different operations for MongoDB.](https://docs.cognigy.com/ai/agents/develop/node-reference/service/mongo-db)

[**Microsoft SQL Nodes**  
 A built-in Microsoft SQL connector that you can use directly in the Flow. Includes different operations for Microsoft SQL.](https://docs.cognigy.com/ai/agents/develop/node-reference/service/ms-sql)

[**Set Handover Inactivity**  
 The Set Handover Inactivity Node detects and handles user inactivity, freeing up capacity for the human agent team.](https://docs.cognigy.com/ai/agents/develop/node-reference/service/set-handover-inactivity)

[**Trigger Function**](https://docs.cognigy.com/ai/agents/develop/node-reference/service/trigger-function)

[Use the Trigger Function Node to execute a](https://docs.cognigy.com/ai/agents/develop/node-reference/service/trigger-function) [Function](https://docs.cognigy.com/ai/for-developers/functions).