Transfer - Cognigy Documentation
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Description
- As of Cognigy.AI 4.96.0, AudioCodes Nodes and Generic Voice Nodes are deprecated. Flows with these Nodes continue to work, and you can still edit and clone them as well as export them as a Package. However, you can’t create new ones in Cognigy.AI 4.96 or later.
- The full removal of AudioCodes Nodes is planned for Q2 2026. After the removal, AI Agents using these Nodes will stop working properly. We strongly recommend migrating to Voice Gateway Nodes before the removal date.
The Transfer Node lets you pass an active call to a tel or sip target.
| Parameter | Type | Description |
|---|---|---|
| Reason | CognigyScript | The reason for the handover. Will show in VG/AC logs |
| Transfer Destination | CognigyScript | E.164 syntax or a SIP URI are supported |
| Referred By | String | This parameter is optional. This setting allows you to change the original Referred By value, which can be a SIP URI or a user identifier such as a phone number. To define the Referred By value, you can use the following patterns: - SIP URI - sip:[referred-by]@custom.domain.com. In this case, the entire SIP URI will be sent as the Referred-By header. Example: "Referred-by": "sip:CognigyOutbound@custom.domain.com".<br>\- **User Identifier** \- sip:[referred-by]@[SIP FROM Domain from carrier config]. Example, "Referred-By": "sip:CognigyOutbound@sip.cognigy.ai"`. |
| Custom SIP Headers | JSON | Array of objects listing SIP headers that should be sent to the transferee. Each object comprises a name and a value attribute. |
Last modified on June 15, 2026