## What are Agentic AI Agents?

An [Agentic AI Agent](https://docs.cognigy.com/ai/agents/overview) is advanced conversational intelligence powered by a Large Language Model
(LLM), designed to operate autonomously while adapting dynamically in real time to context, persona, and instructions. Unlike traditional intent- or rule-based systems, these AI Agents go beyond scripted responses — demonstrating flexibility, problem-solving capabilities, and proactive decision-making. In this guide, you will create a Logistics AI Agent to answer general questions and assist with parcel inquiries.

### 1. Set Up Prerequisites

Configure the necessary LLMs for language and embeddings, for example, OpenAI GPT-4o and ada-002, to enable your AI Agent.

### 2. Create Your AI Agent Persona

Go to **Build > AI Agents**, set the name, for example, `Peter Parcel`, description, avatar, and speaking style. Optionally, assign knowledge and configure security. Click **Create** to test.

### 3. Assign a Job

On the **Jobs** tab, define the job title, for example, `Delivery Manager`, description, and instructions.

### 4. Enhance with Knowledge

Upload documents in Knowledge AI, then assign the knowledge to your AI Agent in its configuration to improve company-specific responses.

### 5. Add Tools

In the **Tools** section, click **Add Tool > Regular Tool**. Set Tool ID (for example, `track_parcel`) and parameters (for example, `tracking_code`).

### 6. Configure Memory

Configure memory settings to personalize interactions and retain user details. To configure short-term memory, in the **Memory Handling** section, set **Long-Term Memory Injection** to **Inject full Contact Profile**.

### 7. Enable Image Recognition

In the **Image Handling** section, activate **Process Images**. Enable **Attachment Upload** in the Webchat v3 Endpoint settings. Ensure a storage provider like AWS or Azure is set.

### 8. Explore the Flow

Open **Advanced Editor** to view and edit all Nodes controlling AI Agent responses.

### 9. Deploy Your AI Agent

[Cognigy.AI Endpoints](https://docs.cognigy.com/ai/agents/deploy/endpoint-reference/overview) allow AI Agents to interact with external users via chat and voice channels. Deploy an AI Agent via Webchat:

1. Go to **Deploy > Endpoints**.
2. Add a new Endpoint and link it to the Flow.
3. Click **Open Demo Webchat** to test.

## What’s Next?

1. Try [creating AI Agents tailored to your business needs](https://docs.cognigy.com/ai/agents/develop/manage-ai-agents#create-from-scratch) or [hire one from the Job Market](https://docs.cognigy.com/ai/agents/develop/manage-ai-agents#hire-from-the-job-market).
2. [Add the AI Agent to your Flow](https://docs.cognigy.com/ai/agents/develop/projects-and-flows/overview) and [create a set of tools](https://docs.cognigy.com/ai/agents/develop/node-reference/ai/ai-agent) for your AI Agent to operate.
3. For a deeper dive into Agentic AI, visit the [Cognigy Help Center](https://support.cognigy.com/hc/en-us/articles/17346581840796-Getting-Started-with-AI-Agents).