Live Follow - Cognigy Documentation

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With Live Follow mode, you can monitor conversations between AI Agents and users in real time to debug Flows connected to an Endpoint.

Prerequisites

• Configure an Endpoint for the Flow.

Restrictions

• Live Follow mode doesn’t display human agent messages.
• Live Follow mode uses the Endpoint from the monitored conversation and doesn’t take the Interaction Panel settings into account.
• Live Follow mode doesn’t support conversations carried out through an Endpoint that points to a Snapshot.

How to Use Live Follow Mode

To use and test Live Follow mode, you first need the user ID of the user you want to follow. To find the user ID, you have the following options:

• On the Logs page in Test > Logs, search for userId in logs with a info Received message from user log message.
• If you don’t find userId, navigate to the chat you created via the Endpoint, for example, Webchat, Teams, or Slack. Send a message in this chat, then go back to the Logs page and search for userId.
• To get user ID for Demo Webchat, refer to the Demo Webchat documentation.

Once you have the user ID, follow these steps:

1. In the Interaction Panel, open live follow mode by clicking .
2. Paste the user ID into the User ID field and click .

You can now view and track the user’s real-time conversation from the Interaction Panel. To stop live following, click . The following video showcases a voice use case in Live Follow mode:

AI Agents for Retail & Consumer Goods: Real-Time Tech Support with Agentic AI | Cognigy Demo

More Information

• Logs