Live Agent - Cognigy Documentation

Key Benefits

Deep Cognigy.AI Integration. Offers superior compatibility with Cognigy.AI compared to other handover services, creating a cohesive ecosystem for collaboration between AI Agents and human agents.
Rapid Deployment. Allows you to configure a Live Agent Inbox within a Cognigy.AI Project quickly, reducing setup time and technical overhead.
AI-Powered Support for Human Agents. Features an AI Agent that helps human agents in real time, improving response quality and reducing agent workload.
User-Friendly Administration. Offers an intuitive interface for creating and managing accounts, as well as adding and overseeing human agents with minimal complexity.

To get started with Cognigy Live Agent, go to the Getting Started guide.