## NiCE CXone Handover Providers

The NiCE CXone handover providers connect Cognigy.AI with [NiCE CXone](https://www.nice.com/), enabling end users to reach human agents in a NiCE CXone contact center. Cognigy.AI supports two NiCE CXone handover providers depending on your installation’s integration with NiCE CXone at the platform level. Only one option is available at a time: either **NiCE CXone (Integrated)** or **NiCE CXone (Non-Integrated)**. Follow the setup instructions for the relevant provider:

### [NiCE CXone (Integrated)](https://docs.cognigy.com/ai/escalate/handover-reference/nice-cxone/nice-cxone-integrated)
For Cognigy.AI installations with platform-level integration with NiCE CXone.
- No additional credentials required.
- A NiCE CXone channel is created automatically through the platform-level integration.

### [NiCE CXone (Non-Integrated)](https://docs.cognigy.com/ai/escalate/handover-reference/nice-cxone/nice-cxone-non-integrated)
For Cognigy.AI installations without platform-level integration with NiCE CXone.
- Requires Tenant ID, Business Unit ID, and API credentials from NiCE CXone.
- A BYOC (Bring Your Own Channel) channel is created in NiCE CXone.

Last modified on May 21, 2026.