Overview - Cognigy Documentation

Handover Providers

Handover Providers connect AI Agents to contact centers, enabling seamless handoffs from automated conversations to human agents. Select the connector for the contact center your human agents use.

Cognigy Live Agent
Integration with the Cognigy-native contact center for handover of chat conversations.

8x8
Integration with the 8x8 platform.

Chatwoot
Integration with the Chatwoot platform.

Genesys Cloud Guest Chat
Integration with Genesys Cloud for guest chat functionality.

Genesys Cloud Open Messaging
Integration with Genesys Cloud Open Messaging.

NiCE CXone
Integration with NiCE CXone for environments integrated at the platform level or without platform-level integration.

RingCentral Engage
Integration with RingCentral Engage.

Salesforce MIAW
Integration with Salesforce MIAW.

Salesforce Service Cloud
Integration with Salesforce Service Cloud.

storm
Integration with storm, the contact center platform from Content Guru.

Last modified on June 30, 2026.