## Handover Providers

_Handover Providers_ connect AI Agents to contact centers, enabling seamless handoffs from automated conversations to human agents. Select the connector for the contact center your human agents use.

[**Cognigy Live Agent**  
Integration with the Cognigy-native contact center for handover of chat conversations.](https://docs.cognigy.com/ai/escalate/handover-reference/live-agent)

[**8x8**  
Integration with the 8x8 platform.](https://docs.cognigy.com/ai/escalate/handover-reference/8x8)

[**Chatwoot**  
Integration with the Chatwoot platform.](https://docs.cognigy.com/ai/escalate/handover-reference/chatwoot)

[**Genesys Cloud Guest Chat**  
Integration with Genesys Cloud for guest chat functionality.](https://docs.cognigy.com/ai/escalate/handover-reference/genesys-cloud-guest-chat)

[**Genesys Cloud Open Messaging**  
Integration with Genesys Cloud Open Messaging.](https://docs.cognigy.com/ai/escalate/handover-reference/genesys-cloud-open-messaging)

[**NiCE CXone**  
Integration with NiCE CXone for environments integrated at the platform level or without platform-level integration.](https://docs.cognigy.com/ai/escalate/handover-reference/nice-cxone/overview)

[**RingCentral Engage**  
Integration with RingCentral Engage.](https://docs.cognigy.com/ai/escalate/handover-reference/ring-central-engage)

[**Salesforce MIAW**  
Integration with Salesforce MIAW.](https://docs.cognigy.com/ai/escalate/handover-reference/salesforce-miaw)

[**Salesforce Service Cloud**  
Integration with Salesforce Service Cloud.](https://docs.cognigy.com/ai/escalate/handover-reference/salesforce)

[**storm**  
Integration with storm, the contact center platform from Content Guru.](https://docs.cognigy.com/ai/escalate/handover-reference/storm)

Last modified on June 30, 2026.