storm - Cognigy Documentation

Documentation Index

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Description

The storm handover provider bridges Cognigy.AI and storm, the contact center platform from Content Guru, enabling end users to connect with human agents working in a contact center that uses storm.

Prerequisites

Configuration on the Cognigy.AI Side

  1. Create a Handover Provider

To link your Cognigy.AI Endpoint to storm:

  1. Go to Deploy > Handover Providers.
  2. Click + New Handover Provider and select storm® as the handover provider.
  3. Configure the following fields:
    • Base API URL — the URL of your configured service in storm.
    • Storm Authentication — select a storm connection from the list. Alternatively, click next to the field to add a storm connection. Fill in the following fields:

| Field | Description | | --- | --- | | Connection name | Enter a unique name for your connection. | | API Secret | Enter the API secret for your Content Guru service. | | API Key | Enter the API key for your Content Guru service. | 4. Click Save to store the configuration.

  1. Add a Handover to Human Agent Node

To add a Handover to Human Agent Node, follow these steps:

  1. In the Flow editor, add a Handover to Human Agent Node.
  2. Open the Node editor and select the storm handover provider from the Handover Provider list. Save changes.

Configuration on the Handover Provider Side

Contact your Content Guru representative to finalize the integration between Cognigy.AI and storm.

More Information

Last modified on June 15, 2026