## Documentation Index

Fetch the complete documentation index at: [/llms.txt](https://docs.cognigy.com/llms.txt)

Use this file to discover all available pages before exploring further.

## Description

The storm handover provider bridges Cognigy.AI and [storm](https://www.contentguru.com/en-gb/products/storm-cx/omni-channel-customer-engagement/omni-channel-agent-desktop/), the contact center platform from Content Guru, enabling end users to connect with human agents working in a contact center that uses storm.

## Prerequisites

- Access to [storm DTA](https://www.timeforstorm.eu/dta).

## Configuration on the Cognigy.AI Side

1. Create a Handover Provider

To link your Cognigy.AI Endpoint to storm:

1. Go to **Deploy > Handover Providers**.
2. Click **\+ New Handover Provider** and select **storm®** as the handover provider.
3. Configure the following fields:
   - **Base API URL** — the URL of your configured service in storm.
   - **Storm Authentication** — select a storm connection from the list. Alternatively, click  next to the field to add a storm connection. Fill in the following fields:

| **Field** | **Description** |
     | --- | --- |
     | Connection name | Enter a unique name for your connection. |
     | API Secret | Enter the API secret for your Content Guru service. |
     | API Key | Enter the API key for your Content Guru service. |
4. Click **Save** to store the configuration.

2. Add a Handover to Human Agent Node

To add a Handover to Human Agent Node, follow these steps:

1. In the Flow editor, add a **Handover to Human Agent** Node.
2. Open the Node editor and select the storm handover provider from the **Handover Provider** list. Save changes.

## Configuration on the Handover Provider Side

Contact your Content Guru representative to finalize the integration between Cognigy.AI and storm.

## More Information

- [All Handover Providers](https://docs.cognigy.com/ai/escalate/handover-reference/overview)
- [Handovers](https://docs.cognigy.com/ai/escalate/handovers)

Last modified on June 15, 2026