Contact Profiles - Cognigy Documentation

The Contact Profile functions are used to manage a user’s Contact Profile. They allow you to activate or deactivate a Contact Profile, update specific fields, and merge one Contact Profile with another. When a Contact Profile is deactivated, no data can be read from or written to it.

activateProfile

Syntax: activateProfile() Activates the user’s Contact Profile. Call this function to re-enable read and write operations on a previously deactivated Contact Profile.

deactivateProfile

Syntax: deactivateProfile(deleteData) Deactivates the user’s Contact Profile. When the Contact Profile is deactivated, no data can be read from or written to the Contact Profile.

updateProfile

Syntax: updateProfile(key, value) Updates a value in the current user’s Contact Profile.

mergeProfile

Syntax: mergeProfile(contactId) Merges the current Contact Profile with another one.