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- [Genesys Cloud Open Messaging: Handover End Detection with HTTP webhooks](https://docs.cognigy.com/ai/escalate/handover-reference/genesys-cloud-open-messaging-handover-end-detection#genesys-cloud-open-messaging-handover-end-detection-with-http-webhooks)
- [Genesys Cloud Open Messaging: Handover End Detection with Amazon EventBridge](https://docs.cognigy.com/ai/escalate/handover-reference/genesys-cloud-open-messaging-with-amazon-eventbridge#cognigy-ai-2025-11-and-earlier)
- [Handover to Human Agent](https://docs.cognigy.com/ai/agents/develop/node-reference/service/handover-to-agent#more-information)