## Intent Conditions

_Intent Conditions_ allow you to dynamically enable or disable a specific Intent based on real-time data. You can define them using [CognigyScript](https://docs.cognigy.com/ai/platform-features/cognigyscript) and extend them with JavaScript. By default, AI Agents evaluate all available Intents. However, in some cases, certain Intents should only be considered under specific conditions. For example:

- The `Cancel Credit Card` Intent should be recognized if the user has a credit card.
- The `Schedule Appointment` Intent should be recognized during business hours.

With Intent conditions, you can control when an Intent is active, improving the accuracy and relevance of AI Agent responses.

## Key Benefits

- **Granular control**. Compared to States, which are designed for managing a set of Intents, Intent conditions offer more fine-grained control over individual Intents. They allow you to enable or disable specific Intents based on multiple factors, providing greater flexibility in handling dynamic scenarios.
- **Improved AI Agent Precision**. Prevents the AI from triggering irrelevant Intents, reducing false positives and improving the user experience.

## How to Use

To set a condition for a specific Intent, navigate to **NLU > Intents** in the Flow editor. Open the Intent, then go to **Advanced > Condition** to configure the condition. If no condition is set, the Intent is always available.

### Syntax

You can define Intent conditions using CognigyScript:

**Single Condition**  
A single Intent condition is an expression that evaluates to `true` or `false`. The AI Agent will detect the Intent only if the condition is `true`. The `!!` operator ensures the value is evaluated as a boolean.  
**Examples:** Check if the Keyphrase of the first item in the `city` Slot is equal to `Düsseldorf`:

```
!!(input.slots.city[0].keyphrase === "Düsseldorf")
```

Check if the `topics` array in the Context object doesn’t include the term `Cognigy`:

```
!!(!context.topics.includes("Cognigy"))
```

**Multiple Conditions**  
To apply multiple Intent conditions, combine them using logical operators:

- **AND (`&&`)** – requires all conditions to be true.
- **OR (`||`)** – requires at least one condition to be true.

**Examples:** Enable Intent if the user asks about Düsseldorf and the topic is Cognigy:

```
input.slots.city[0].keyphrase === "Düsseldorf" && context.topics.includes("Cognigy")
```

Enable Intent if the user asks about Düsseldorf or Cognigy:

```
input.slots.city[0].keyphrase === "Düsseldorf" || context.topics.includes("Cognigy")
```

## Use Cases

Restricting an Intent Based on User Profile  
A bank AI Agent should allow users to cancel their credit cards **only if they have one**.  
**Condition:**
```
!!(profile.has_credit_card)
```

**Result:** the Intent is only active for users with a credit card.

Checking Multiple Profile Attributes  
The AI Agent should allow credit card cancellation only if the user owns a card that is activated.  
**Condition:**
```
profile.has_credit_card === true && profile.credit_card_activated === true
```

**Result:** the Intent is enabled only for customers with an active credit card.